High concern and crisis communication

We can help you plan and manage the communication of any issue facing your business that is likely to generate high levels of concern or controversy internally.

When you’ve got a major issue to communicate, it’s vital you can do so in way that is congruent with your values, and builds rather than damages your peoples’ trust in you and your leadership team. We can help you maintain morale, minimise disruption, safeguard your customer service and help your people cope with the situation in a way that will - in the long term - build your reputation as an employer.

We’ve helped clients communicate issues such as:

• Major restructurings
• Redundancy programmes
• Mergers and acquisitions
• Industrial relations disputes

Our approach begins with a clear look at the issue from the perspective of your people, and where possible we’ll research their views and concerns carefully.

Then we help you plan a rigorous, detailed communication strategy - week by week or even hour by hour if that’s what’s needed - to ensure you get your message across clearly, honestly, constructively and effectively.

We work closely with your technical experts to ensure that every aspect of your message is as powerful as possible - to help this, many of us have a legal, HR and logistics background. We support your in-house team with the skills and resources they need to manage the deliverables that are needed, such as presentations, bulletins, information packs.

We also help your senior team manage their own part in the communication process: we can enable them to perform at their best under difficult conditions through careful training with real experts.

Examples of our work

		We helped Eversheds communicate the outsourcing of a critical function to a key third party supplier
		We led a major communications programme to support the introduction of radically different terms and conditions for the 3,000 strong industrial workforce of east Midlands electricity, a division of Powergen plc, overcoming major union concerns in the process.
		We developed a strategy to communicate key messages during a bid for recognition by the CWU in Telewest plc.
Case study:		Eversheds IT Outsourcing

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